Privacy Policy

Last updated: June 2017

The undertakings below inform you about the way your personal data can be obtained and processed by Somfy, as data controller of the personal data processing undertaken on the website somfy.fr or any other website belonging to SOMFY (here after “the Website”).

Use of our Website or our services entails automatic acceptance of our policy with regar d to protecting the privacy of your personal data. However, insofar as there is a need to collect personal data, we shall ask for your express prior consent on their use in a context other than the service you want to join.

In any case, Somfy is committed to respect the EU and local regulation on personal data and civil liberties. Thus, in case that it’s mandatory, Somfy has already notified the data processing undertaken on the website to the relevant authority.

As data controller, Somfy is committed in any case to respect the two following principles

  • You are the only owners of the data we process
  • Your personal data are processed in a transparent, confidential and secured way DEFINITIONS
  • "Personal Account": means the interface on the Somfy Websites where all the customer's personal data are stored

I - INFORMATION THAT WE REQUEST FROM YOU

1. Procedure used and the nature of information collected

We may collect and process personal information about you in several ways.

a) When you are in contact with our company, information collected is processed by computer, in particular in the following cases

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.

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b) To ensure the performance of our Somfy Services and Products, technical data in relation to your equipment and those relating to the use and configuration of your installation are stored and held on our technical servers for the entire duration of our Services and Products use, in particular for Products compatible with our remote control and connected home automation services (Home Automation Systems).
These technical data and data on usage may also be used by Somfy or any of its partners with your consent in order to offer you services, in particular maintenance and support. Some Somfy Home Automation Services may also require the use of integrated technology of a mobile device (Smartphone, Touch Pad, tablet) to implement a geolocation service. Indeed, subject to the user agreement for this service (the activation of the functionality on the mobiledev ice), the geolocation data of this device can be associated with Somfy application to control the home automation equipment of the user, according to the programmed configurations.This geolocation data is collected and managed by the system operator of the mobile device (iOS Apple Inc., Google Inc. Android). SOMFY invites the user to carefully review the privacy policy of the system operator's mobile device. Through statistical processing, these anonymous data allow us to improve our products and services.

c) When you visit Somfy Websites, or use a Somfy Product or services, we may collect information about what you are doing on these sites by using "cookies". Concerning the use and purpose of cookies, see paragraph II below.

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.
2. Transparency

We may collect and process personal information about you in several ways.

a) When you are in contact with our company, information collected is processed by computer, in particular in the following cases

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.

b) To ensure the performance of our Somfy Services and Products, technical data in relation to your equipment and those relating to the use and configuration of your installation are stored and held on our technical servers for the entire duration of our Services and Products use, in particular for Products compatible with our remote control and connected home automation services (Home Automation Systems).
These technical data and data on usage may also be used by Somfy or any of its partners with your consent in order to offer you services, in particular maintenance and support. Some Somfy Home Automation Services may also require the use of integrated technology of a mobile device (Smartphone, Touch Pad, tablet) to implement a geolocation service. Indeed, subject to the user agreement for this service (the activation of the functionality on the mobiledev ice), the geolocation data of this device can be associated with Somfy application to control the home automation equipment of the user, according to the programmed configurations.This geolocation data is collected and managed by the system operator of the mobile device (iOS Apple Inc., Google Inc. Android). SOMFY invites the user to carefully review the privacy policy of the system operator's mobile device. Through statistical processing, these anonymous data allow us to improve our products and services.

c) When you visit Somfy Websites, or use a Somfy Product or services, we may collect information about what you are doing on these sites by using "cookies". Concerning the use and purpose of cookies, see paragraph II below.

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.
3. Respecting your preferences

We may collect and process personal information about you in several ways.

a) When you are in contact with our company, information collected is processed by computer, in particular in the following cases

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail

b) To ensure the performance of our Somfy Services and Products, technical data in relation to your equipment and those relating to the use and configuration of your installation are stored and held on our technical servers for the entire duration of our Services and Products use, in particular for Products compatible with our remote control and connected home automation services (Home Automation Systems).

c) When you visit Somfy Websites, or use a Somfy Product or services, we may collect information about what you are doing on these sites by using "cookies". Concerning the use and purpose of cookies, see paragraph II below.

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.

II - AUTOMATED DATA COLLECTION USING COOKIES

When visiting Somfy Websites, cookies may be installed on your computer, mobile phone, or tablet. Our websites are designed to meet the needs and expectations of web users. With this objective in mind, we use cookies in particular, for example, to facilitate sharing and navigation on our websites.

1. What is a cookie ?

A cookie is an alphanumeric identifier installed on your hard drive when you visit a website, mobile application, or advertisement. It stores information about your visits to our sites (the pages you have visited, the date and time of visits, etc.). We can read this information when you next visit the site.

2. Why do we use cookies?

Different types of cookies are used on our sites, and serve different purposes. Some are necessary in order for you to use our sites.

3. Blocking or disabling cookies

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Cookies are managed by your browser. You can configure your browser at any time to delete cookies from your hard drive, prevent new cookies from being saved, or receive a warning message before cookies are saved in order to block them.

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.

III - GENERAL RULES GOVERNING PERSONAL DATA

When visiting Somfy Websites, cookies may be installed on your computer, mobile phone, or tablet. Our websites are designed to meet the needs and expectations of web users. With this objective in mind, we use cookies in particular, for example, to facilitate sharing and navigation on our websites.

1. What is a cookie ?

A cookie is an alphanumeric identifier installed on your hard drive when you visit a website, mobile application, or advertisement. It stores information about your visits to our sites (the pages you have visited, the date and time of visits, etc.). We can read this information when you next visit the site.

2. Why do we use cookies?

Different types of cookies are used on our sites, and serve different purposes. Some are necessary in order for you to use our sites.

3. Blocking or disabling cookies

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Cookies are managed by your browser. You can configure your browser at any time to delete cookies from your hard drive, prevent new cookies from being saved, or receive a warning message before cookies are saved in order to block them.

  • When you create a customer account in the "My account" area or other one or a business account on Somfy Website
  • When you purchase a SomfyProduct online or subscribe to a SomfyService
  • When you register any warranty granted by Somfy or by one of Somfy's partners onsomfy.fr or via e-mail
  • When you contact us by telephone or by e-mail in order to make use of our specialisedtechnical support or after-sales services (e.g. Somfy Support)
  • When you request a quotation or information (e.g. documentation) for one f your projects from one of our business partners referenced on the Somfy Website or by telephone - When you participate in a satisfaction survey, sponsorship offer, or game on one of the Somfy Websites.